Course Information
Course Name
SNPI: ServiceNow Platform Implementation
Duration
3 Days
Certification
Certified Implementation Specialist in ITSM (CIS-ITSM)
Overview
This 3-day class is intended to prepare technical consultants for their first customer deployment projects. Students work from a backlog of stories (requirements) to complete configurations common to 80% of customer deployments while learning about implementation best practices and exploring newer features of the platform.
The course weaves a scenario throughout each module to present real world, relevant lab exercises. The class features lecture and group activities, as well as extensive hands-on practice and reinforcement delivered in a variety of labs.
Audience Profile
The ServiceNow Platform Implementation course is for customers, partners, and employees in technical roles such as Implementer, Technical Consultant, Architect, and System Administrator who implement ServiceNow platform functionality and applications.
Prerequisites
Participants should complete prerequisites prior to taking this course. These include:
Either
Completed ServiceNow Administration Fundamentals
or
Completed Certified System Administrator exam (high-stakes)
AND
Completed the on-demand self-paced Get Started with Now Create course
At Course Completion
Upon completion of this course students will be able to:
Judge accuracy, clarity, feasibility, and size of customer requirements.
Recognize, understand, and apply the primary platform building blocks to satisfy common requirements.
Examine the architecture – regardless of the product lines, the platform building blocks are the same. Design solutions that are supportable, maintainable, and upgradable.
Become familiar with common design patterns and configuration principles that maximize supportability, maintainability, and upgradability for long-term customer success.
Practice developing design solutions for customers that comply with common ServiceNow application design patterns and technical best practices.
Implement common tasks included as part of the initial setup of customer instances, including loading foundational data, CMDB and integrating with LDAP Directory Servers.
Apply experiences working as part of a scrum team in classroom simulations to accelerate the process of assimilating within actual ServiceNow implementation teams.
Course Outline
Module 1: Overview of Now Create
Objectives
Recognize ServiceNow product offerings and associate customer needs with product offerings
Identify the different Now Create phases
Discover success packs and assets
Describe a typical project flow and understand how the methodology fits
Activities and Labs:
Lab 1.01 – Explore the Now Create Portal
Module 2: Initiate
Objectives
Initiate phase overview
Explain roles and responsibilities
Describe the current architecture
Identify the implementation team
Discover and prepare the Kick-Off meeting
Activities and Labs:
Activity – Kick-Off Meeting discussion
Lab 2.01 – Create an Implementation Dashboard
Module 3: Plan
Objectives
Explain Agile board and how to plan and track sprints and stories
Practice various instance configuration tasks
Integrate ServiceNow with a Directory Server to manage authentication and user data
State how you can drive a high quality solution with Architectural and Technical governance
Describe CSDM
Import structured data into an instance using Transform Map
Activities and Labs:
Lab 3.01 – Agile Planning and Tracking
Activity – Class Discussion: Requirement Workshop
Lab 3.02 – Security Admin Group Set up
Lab 3.03 – Configure LDAP Authentication and Data Population
Pick one:
Lab 3.04 -Configure CMDB and Load Data
Lab 3.05 – Import Foundation Data
Module 4: Execute
Objectives
Identify building blocks used in platform and custom applications
Design solutions to maximize system quality attributes
Use ServiceNow development tools to improve efficiency
Explain deployment process and security operations for scoped vs. global applications
Apply lessons learned to complete a mini-implementation
Use Agile project management Sprints to segment and organize work
Labs and activities:
Lab 4.00: Activity: Sprint Planning
Lab 4.01: Build HHD Application
Lab 4.02: Add Delegated Developers
Lab 4.03: Activity: Mini-implementation
Module 5: Deliver
Objectives
Identify code deployment methods
Test and UAT
Explain the importance of process user training and change enablement
Apply lessons learned to complete the go-live
Activities and Labs:
Activity – Go-Live
Module 6: Close
Objectives
Identify reporting project benefits
Plan on how to stay up to date with most current version of ServiceNow
Ensure user awareness and training
Explain the project close down
Labs and activities:
None
All ServiceNow certification courses are conducted by certified trainers from Iverson.
Digital Methods acts as the official training partner and assists with program consultation, registration, coordination, scheduling, and administrative arrangements to ensure a seamless and professionally managed training experience.