SNAA: ServiceNow Administration Advanced

Course Information

Course Name

Duration

2 Days

Certification

Overview

The ServiceNow Administration Advanced course teaches about the robust controls in the base instance in modules and labs to reinforce daily tasks. Course labs are designed step-by-step to facilitate the application of concepts.

This course explores the ServiceNow application and how it is defined. It continues by covering the components of an application, focusing on application scopes and the different types of application data. Development and Debugging tools are introduced. The course examines the importance of reporting. Also, ServiceNow’s ability to integrate with many third-party applications and data sources is analyzed. The course reviews how ServiceNow data visualizations enables the user to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority exist. Tools for data hygiene are reviewed. The course emphasizes the importance of maintaining the system to provide a better user experience.

Audience Profile

This course is designed for ServiceNow administrators and consultants who have maintained production ServiceNow systems for at least six to 12 months and have successfully passed the ServiceNow Administration Fundamentals course. Passing the Certified System Administrator exam is recommended.

Prerequisites

ServiceNow Administration Fundamentals
Video Series: Learn JavaScript on the Now Platform by Chuck Tomasi
Scripting in ServiceNow

At Course Completion

The ServiceNow Administration Advanced course will prepare administrators through advanced concepts by:

Identifying ServiceNow applications and application components
Explaining the difference between application configurations and customizations
Introducing students to development and debugging tools
Describing best practices for reporting efficiencies within the ServiceNow platform
Discussing integrations with the ServiceNow platform
Review good security practices available for an instance
Identifying various factors affecting performance

Course Outline

Module 1: Application Data Management

Topic: Application Data Management
- ServiceNow Applications
- Components of an Application
- Application Scopes
- Application Data: Foundation vs. Process
- Accessing Application Data
- Maintain Data
- Examples
Topic: Data Population
- Methods for Data Population
- What Are Update Sets?
- Named and Default Update Sets
- Lab 1.1.1 Configurations and Update Sets
Topic: Data Population Continued
- Import Sets
- Transform Maps
- What Is System Cloning?
- System Cloning: Benefits
- System Cloning: Exclusions, Preserve Data, and Cleanup Scripts
- Clone Admin Console
- Examples
- Instance Data Replication
- Integrations
- Lab 1.2.1 Clone an Instance
Topic: Data Searching
- Search Administration Overview
- Database Indexes
- Text Indexes
- Contextual Search
- Configuring Contextual Search
- Search Administration
- Lab 1.3.1 Create a Database Index

Module 2: Development and Debugging

Topic: Development
- Types of Development: No Code, Low Code, Pro Code
- Developer Tools: Code Editors
- Types of Scripting
- Developer Tools: No Code and Low Code Tools
- Developer Tools: Support
- Lab 2.1.1 Code or No Code / Low Code
Topic: Debugging
- Navigate Quickly: Unique Letters
- Navigate Quickly: Application Navigator
- Navigate Quickly: Navigate Directly to Table Configurations
- Navigate Quickly: Keyboard Shortcuts
- Show – ‘Field Name’
- Utility URLs
- URL
- Show XML
- Session Debug
- Detailed Session Debug
- Access Analyzer
- Lab 2.2.1 Session Debug
Topic: Debugging Continued
- Scripts – Background
- Fix Scripts
- Lab 2.2.2 Scripts – Background and Fix Scripts
Topic: Debugging Continued 2
- Script Debugger
- Script Tracer
- Lab 2.2.3 Script Debugger

Module 3: Application Data Management

Topic: Data Visualization Review
- Visualization Review
Topic: Database Views
- Database View
- Database View: Joining Tables
- Database View: Using a Join
- Database View: Restrict Returned Fields
- Lab 3.2.1 Create a Visualization Using a Database View
Topic: Data Sources for Reporting
- Data Source
- Data Source for Reporting
- Report Source
- Lab 3.3.1 Create a Report Source
Topic: Dashboards
- Dashboards
- Building a Dashboard
- Configuring a Dashboard
- Platform Analytics
- Benchmarks
- Lab 3.4.1 Create a Dashboard
Topic: Good Practices
- Good Practices: Slow Server Response
- Good Practices: Efficiencies

Module 4: Integrations

Topic: Integrations Overview
- Integrations Overview
- The Big Picture
Topic: Web Services REST
- Web Services: What is a Web Service?
- Web Services: Inbound and Outbound
- Web Services APIs
- ServiceNow Provided APIs
- REST API Explorer
- Outbound REST Web Service
- Outbound REST Web Service Results
- Web Services: JSON
- Inbound Web Services with REST
- Lab 4.2.1: Web Services
Topic: Web Services REST Continued
- ServiceNow as a Consumer
- ServiceNow as a Publisher
- Reasons to use SOAP
Topic: MID Server
- MID Server
- Consume Mid Server Data
Topic: Direct Web Services and Scripted Web Services
- Direct Web Services
- Scripted Web Services
Topic: Integration Hub
- Integration Hub
- Integration Hub Installed Spokes
- Connections Dashboard
- Action Designer
- Lab 4.5.1 Integration Hub

Module 5: Access and Security

Topic: Authentication, Authorization, Hardening
- Be Prepared
- Access Control: Authentication
- Access Control: Authentication Mechanisms
- Access Control: Multi-Factor Authentication (MFA)
- Data Control: Authorization
- Data Control: Anatomy of an ACL
- Data Control: Data Filtration
- Data Control: Data Filtration Attributes
- Data Control: Data Filtration Subject Criteria
- Data Control: Data Filtration Security Attribute
- Lab 5.1.1 Data Filtration
Topic: Authentication, Authorization, Hardening
- Instance Security: Instance Hardening
- Instance Security: Security Center
- Lab 5.2.1 Security Center
Topic: ServiceNow Vault
- ServiceNow Vault

Module 6: Platform Optimization and Maintenance – Data

Topic: Data Hygiene and CSDM
- Data Hygiene
- Schema Map
- Tables
- Table Cleaner
- Data Archiving
- Archiving Email
- Table Rotation
- Table Extension
- Import Set Scheduled Cleanup
- Cascade Delete Rules
- Reports and Dashboards
- Roll Back and Delete Recovery
Topic: Common Service Data Model
- Common Service Data Model Overview
- CSDM: What It Is, What It Is Not, What’s in It for You
- CSDM: Why?
- Process of Implementing CSDM
- Common Service Data Model Diagram
- CSDM Conclusion

Module 7: Platform Optimization and Maintenance – Instance

Topic: Performance Factors
- Application Performance
- Application Performance: Response Time Indicator
- Browser Rendering Performance: Form Optimization
- Browser Rendering Performance: Views
- Browser Rendering Performance: Optimize Performance and Minimize Clutter
- Browser Rendering Performance: Review Transaction Logs
- Browser Rendering Performance: Good Practices
Topic: Instance Maintenance
- Instance Maintenance: Daily Activities – Instance Stats
- Instance Maintenance: Daily Activities – Slow Transactions
- Instance Maintenance: Daily Activities – User Preferences
- Instance Maintenance: Weekly Activities
- System Cloning: Exclusions, Preserve Data, and Cleanup Scripts
- Instance Maintenance: Monthly Activities – Slow Queries
- Instance Maintenance: Monthly Activities – Slow Scripts
- Instance Maintenance: Ongoing Activities
- Lab 7.2.1: Explore Instance Scan
Topic: Releases and Upgrades
- ServiceNow Release Cycle
- ServiceNow Store
- About Upgrades
- Upgrade to the latest release
- What is Upgraded and What is Not?
- Upgrade Tracking
- Upgrade Center
- ServiceNow Patching Program (SPP)
- Now Support
- Lab 7.3.1: Upgrades and Calculations

All ServiceNow certification courses are conducted by certified trainers from Iverson.

Digital Methods acts as the official training partner and assists with program consultation, registration, coordination, scheduling, and administrative arrangements to ensure a seamless and professionally managed training experience.

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