CMDBF: Configuration Management Database Fundamentals (CMDBF)

Course Information

Course Name

CMDBF: Configuration Management Database Fundamentals (CMDBF)

Duration

3 Days

Overview

This course has been designed to provide ServiceNow administrators, implementers, and architects with the basic skills required to effectively design, configure, ingest data, govern the health of the CMDB, and gain insight from their ServiceNow CMDB implementation.

The course is based off the content of the CMDB Fundamentals On Demand currently available on Now Learning. The course is designed to encourage student participation that will include individual and group planning and discussions plus hands on configuration led by an experienced ServiceNow CMDB facilitator.

At the end of the training, students can obtain both a CMDB Configuration and CMDB Health micro-certification.

IMPORTANT: This course does not provide a course guidebook. All content presented to the student is available from the CMDB Fundamentals On Demand. However, students will receive the lab exercise files that are performed in class plus a copy of the instructor slide deck.

The instructor led CMDB Fundamentals course is currently being delivered using Xanadu instances, therefore all hands-on exercises and simulators use this release.

Audience Profile

The CMDB Fundamentals course is for customers, partners, and employees who implement and administer the ServiceNow CMDB. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:

• ServiceNow System Administrators

• ServiceNow Implementers

• ServiceNow Architects

• ServiceNow CMDB Administrator

Prerequisites

It is recommended students taking the course have working knowledge and experience of the NOW Platform including some basic understanding of the CMDB.

It is also beneficial that students taking the course have an understanding of architecting solutions around a company CMDB to meet specific use cases required by the enterprise.

Suggested ServiceNow course prior to taking CMDB Fundamentals is:

• ServiceNow Administration Fundamentals or equivalent experience

At Course Completion

In this instructor led three-day interactive CMDB Fundamentals course, attendees learn how to:

• Describe the CMDB and the attributes that provide enterprise-wide visibility

• Learn the stages for planning a successful CMDB deployment

• Explore best practices for configuring and implementing a CMDB, including the role of Health Scan

• Explain how the CI Class Manager provides a centralized place to create and edit CI classes

• Leverage the Identification and Reconciliation Engine for identifying and reconciling data from different data sources

• Enable and use the Multisource CMDB

• Ingest data into the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL

• Configure and use the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data

• Identify and manage duplicate CIs in the CMDB

• Create complex queries on CMDB data using Query Builder

• Remediate common issues with the CMDB

Course Outline

Module 1: Introduction to the CMDB

Objectives

• Explore IT challenges

• Learn the basics of the ServiceNow CMDB

• Differentiate between asset and configuration management lifecycles

• Deploy a trustworthy CMDB

• Gain visibility to CMDB management tools

Labs and activities

• Lab 1.01: CMDB Management Tools Walk Through

• Knowledge Check

Module 2: Configure the CMDB

Objectives

• Explain and use CI Class Manager

• Configure and leverage the IRE

• Enable and utilize CMDB 360/Multisource CMDB

• Configure and implement Dynamic Reconciliation Rules

Labs and activities

• Lab 2.01: CI Class Manager and Identification Rules

• Lab 2.02: Reconciliation and Data Refresh Rules

• Lab 2.03: CMDB 360/Multisource CMDB

• Lab 2.04: Dynamic Reconciliation Rules

• Knowledge Check

Module 3: Ingest Data into the CMDB

Objectives

• Configure and execute ServiceNow Discovery and Service Mapping

• Understand benefits of Agent Client Collector

• Use IntegrationHub ETL

• Explore ServiceNow Store

• Learn how Service Graph Connectors can integrate 3rd party data

• Enhance CIs in CMDB with foundational data

Labs and activities

• Lab 3.01: ServiceNow Discovery

• Lab 3.02: Service Mapping

• Lab 3.03: IntegrationHub ETL

• Lab 3.04: Populate Foundational Group Data

Module 4: Govern the CMDB

Objectives

• Configure and execute CMDB Health Dashboard

• Manage and remediate duplicate CIs

• Work with reclassification

• Manage CIs through different life cycle stages

• Use Data Manager to create policies for life cycle, attestation, and certification

Labs and activities

• Lab 4.01: Completeness Scorecard

• Lab 4.02: Compliance Scorecard

• Lab 4.03: Correctness Scorecard

• Lab 4.04: Duplicate CI Remediator

• Lab 4.05: De-Duplication Templates

• Lab 4.06: Reclassification

• Lab 4.07: Remediate Recommended Fields

• Lab 4.08: CMDB Data Manager

Module 5: Gain Insight from CMDB Data

Objectives

• Use CMDB Query Builder to find CI data

• Leverage the Unified Map to identify the root cause of issues

• Gain insight into key CMDB health indicators using the Data Foundations Dashboards

• Work with Intelligent Search and Natural Language Query

• Realize value with other ServiceNow products that leverage the CMDB

Labs and activities

• Lab 5.01: CMDB Query Builder

• Lab 5.02: Product Views

All ServiceNow certification courses are conducted by certified trainers from Iverson.

Digital Methods acts as the official training partner and assists with program consultation, registration, coordination, scheduling, and administrative arrangements to ensure a seamless and professionally managed training experience.