Course Information
Course Name
CMDBF: Configuration Management Database Fundamentals (CMDBF)
Duration
3 Days
Overview
This course has been designed to provide ServiceNow administrators, implementers, and architects with the basic skills required to effectively design, configure, ingest data, govern the health of the CMDB, and gain insight from their ServiceNow CMDB implementation.
The course is based off the content of the CMDB Fundamentals On Demand currently available on Now Learning. The course is designed to encourage student participation that will include individual and group planning and discussions plus hands on configuration led by an experienced ServiceNow CMDB facilitator.
At the end of the training, students can obtain both a CMDB Configuration and CMDB Health micro-certification.
IMPORTANT: This course does not provide a course guidebook. All content presented to the student is available from the CMDB Fundamentals On Demand. However, students will receive the lab exercise files that are performed in class plus a copy of the instructor slide deck.
The instructor led CMDB Fundamentals course is currently being delivered using Xanadu instances, therefore all hands-on exercises and simulators use this release.
Audience Profile
The CMDB Fundamentals course is for customers, partners, and employees who implement and administer the ServiceNow CMDB. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:
ServiceNow System Administrators
ServiceNow Implementers
ServiceNow Architects
ServiceNow CMDB Administrator
Prerequisites
It is recommended students taking the course have working knowledge and experience of the NOW Platform including some basic understanding of the CMDB.
It is also beneficial that students taking the course have an understanding of architecting solutions around a company CMDB to meet specific use cases required by the enterprise.
Suggested ServiceNow course prior to taking CMDB Fundamentals is:
ServiceNow Administration Fundamentals or equivalent experience
At Course Completion
In this instructor led three-day interactive CMDB Fundamentals course, attendees learn how to:
Describe the CMDB and the attributes that provide enterprise-wide visibility
Learn the stages for planning a successful CMDB deployment
Explore best practices for configuring and implementing a CMDB, including the role of Health Scan
Explain how the CI Class Manager provides a centralized place to create and edit CI classes
Leverage the Identification and Reconciliation Engine for identifying and reconciling data from different data sources
Enable and use the Multisource CMDB
Ingest data into the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL
Configure and use the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data
Identify and manage duplicate CIs in the CMDB
Create complex queries on CMDB data using Query Builder
Remediate common issues with the CMDB
Course Outline
Module 1: Introduction to the CMDB
Objectives
Explore IT challenges
Learn the basics of the ServiceNow CMDB
Differentiate between asset and configuration management lifecycles
Deploy a trustworthy CMDB
Gain visibility to CMDB management tools
Labs and activities
Lab 1.01: CMDB Management Tools Walk Through
Knowledge Check
Module 2: Configure the CMDB
Objectives
Explain and use CI Class Manager
Configure and leverage the IRE
Enable and utilize CMDB 360/Multisource CMDB
Configure and implement Dynamic Reconciliation Rules
Labs and activities
Lab 2.01: CI Class Manager and Identification Rules
Lab 2.02: Reconciliation and Data Refresh Rules
Lab 2.03: CMDB 360/Multisource CMDB
Lab 2.04: Dynamic Reconciliation Rules
Knowledge Check
Module 3: Ingest Data into the CMDB
Objectives
Configure and execute ServiceNow Discovery and Service Mapping
Understand benefits of Agent Client Collector
Use IntegrationHub ETL
Explore ServiceNow Store
Learn how Service Graph Connectors can integrate 3rd party data
Enhance CIs in CMDB with foundational data
Labs and activities
Lab 3.01: ServiceNow Discovery
Lab 3.02: Service Mapping
Lab 3.03: IntegrationHub ETL
Lab 3.04: Populate Foundational Group Data
Module 4: Govern the CMDB
Objectives
Configure and execute CMDB Health Dashboard
Manage and remediate duplicate CIs
Work with reclassification
Manage CIs through different life cycle stages
Use Data Manager to create policies for life cycle, attestation, and certification
Labs and activities
Lab 4.01: Completeness Scorecard
Lab 4.02: Compliance Scorecard
Lab 4.03: Correctness Scorecard
Lab 4.04: Duplicate CI Remediator
Lab 4.05: De-Duplication Templates
Lab 4.06: Reclassification
Lab 4.07: Remediate Recommended Fields
Lab 4.08: CMDB Data Manager
Module 5: Gain Insight from CMDB Data
Objectives
Use CMDB Query Builder to find CI data
Leverage the Unified Map to identify the root cause of issues
Gain insight into key CMDB health indicators using the Data Foundations Dashboards
Work with Intelligent Search and Natural Language Query
Realize value with other ServiceNow products that leverage the CMDB
Labs and activities
Lab 5.01: CMDB Query Builder
Lab 5.02: Product Views
All ServiceNow certification courses are conducted by certified trainers from Iverson.
Digital Methods acts as the official training partner and assists with program consultation, registration, coordination, scheduling, and administrative arrangements to ensure a seamless and professionally managed training experience.