MB-280T04: Configure a Dynamics 365 customer experience solution

Course Information

Course Name

MB-280T04: Configure a Dynamics 365 customer experience solution

Exam code

MB-280

Duration

1 Day

Certification

Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

Overview

In this challenge project, configure your own customer experience solution. You’ll be provided with high-level specifications of a fictional company’s requirements. The solution will include Dynamics 365 Sales and Dynamics 365 Customer Insights.

Audience Profile

Prerequisites

• You should be familiar with the basic features of Dynamics 365 Sales and Dynamics 365 Customer Insights and how to configure them.

At Course Completion

In this module, you’ll demonstrate your ability to:

• Evaluate requirements.

• Perform gap analysis of existing assets.

• Create needed assets from the stated requirements.

• Use Dynamics 365 Sales and Dynamics 365 Customer Insights to create a customer solution.

Course Outline

Module 1: Introduction

Module 2: Get to know your customer experience scenario

Module 3: Exercise - Customize the sales process

Module 4: Exercise - Configure the product catalog

Module 5: Exercise - Design a campaign

Module 6: Knowledge check

Module 7: Summary

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