MB-280T01: Configure Dynamics 365 customer experience model-driven apps

Course Information

Course Name

MB-280T01: Configure Dynamics 365 customer experience model-driven apps

Exam code

MB-280

Duration

1 Day

Certification

Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

Overview

With model-driven apps, organizations can customize their user experiences with little to no code and create powerful applications that empower their users and increase productivity. This course is designed to help students learn the skills necessary to configure the Dynamics 365 customer experience model-driven apps, which include Dynamics 365 Sales and Dynamics 365 Customer Insights.   In this course, students will learn how to create tables and columns, work with Microsoft Dataverse, and configure the user experience inside a model-driven application. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Audience Profile

This course is designed for IT or marketing professionals who want to learn how to leverage model-driven applications, Dynamics 365 Sales, Dynamics 365 Customer Insights, and Microsoft 365 Copilot for Sales for their organizations.   Students should be familiar with Microsoft Power Apps and basic data modeling principles.   Students should be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights.

Prerequisities

At Course Completion

Course Outline

Get started using Dataverse

• Module 1: Create and manage environments in Dataverse

• Module 2: Create tables in Dataverse

• Module 3: Manage tables in Dataverse

• Module 4: Create and manage columns within a table in Dataverse

• Module 5: Working with choices in Dataverse

• Module 6: Load/export data and create data views in Dataverse

• Module 7: Connect to other data in a Power Apps canvas app

Create relationships, business rules, calculations, and rollups in Dataverse

• Module 8: Create a relationship between tables in Dataverse

• Module 9: Define and create business rules in Dataverse

• Module 10: Create and define calculation or rollup columns in Dataverse

Customize the command bar in Power Apps

• Module 11: Customize the command bar

• Module 12: Common command bar scenarios

• Module 13: Advanced command bar concepts

Visualize, import, and export Microsoft Dataverse data

• Module 14: Visualize data with Dataverse views

• Module 15: Use Power Query to load data in Dataverse

• Module 16: Use Microsoft Word and Excel templates with Dataverse

• Module 17: Export data from Dataverse and use Microsoft Excel to edit records

• Module 18: Use Azure and external tools to manipulate data

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