ITIL® 5: ITIL® Foundation (Version 5)

Course Information

Course Name

ITIL® 5: ITIL® Foundation (Version 5)

Duration

3 Days

Overview

ITIL® Foundation (Version 5) introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services. ITIL® Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, and outcomes. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Audience Profile

This course is designed for anyone who would like a foundational understanding of IT Service Management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.

This course is also designed for students who are preparing for the ITIL® Foundation (Version 5) certification exam. Exam voucher is included with the training.

Prerequisities

None

At Course Completion

By the end of this course, you will be able to:

• understand the key concepts of digital product and service management

• understand service relationships

• understand the ITIL Four Dimensions of Product and Service Management

• understand the ITIL Value System (ITIL VS)

• understand how the ITIL Guiding Principles can help an organization adopt and adapt service management

• understand the ITIL Product and Service Lifecycle Model and the value chain activities

• understand ITIL Management Practices

• understand the benefits of value stream mapping and management

• understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)

Course Outline

Module 1: Key concepts of digital product and service management

• Product and service management

• Service offerings

• Value creation

Module 2: Service relationships

• Value co-creation

• Service relationships

Module 3: The ITIL Value System (ITIL VS)

• Components of the ITIL Value System

Module 4: Governance

• Governance

Module 5: ITIL Guiding Principles

• Value co-creation

• The ITIL Guiding Principles

Module 6: Value chain and ITIL management practices

• Introduction to ITIL Product and Service Lifecycle

• Purpose and Scope of ITIL Product and Service Lifecycle activities

• Value chain

• Management practices

Module 7: Value Streams: Mapping and Management

• Key concepts of value stream mapping and management

• Application of value streams

• Purpose of value stream mapping and management

Module 8: Continual improvement

• The ITIL Continual Improvement Model

Module 9: The Four Dimensions of Product and Service management

• Introduction to the ITIL Four Dimensions of Product and Service Management

• Internal factors and External factors

• Introduction to AI

• ITIL AI Governance

Module 10: ITIL and other frameworks integration

·         ITIL and DevOps

ITIL and PRINCE2 

All ITIL certification courses are conducted by certified trainers from Iverson.

Digital Methods acts as the official training partner and assists with program consultation, registration, coordination, scheduling, and administrative arrangements to ensure a seamless and professionally managed training experience.