Course Information
Course Name
ITIL® 5: ITIL® Foundation (Version 5)
Duration
3 Days
Overview
ITIL® Foundation (Version 5) introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services. ITIL® Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, and outcomes. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Audience Profile
This course is designed for anyone who would like a foundational understanding of IT Service Management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
This course is also designed for students who are preparing for the ITIL® Foundation (Version 5) certification exam. Exam voucher is included with the training.
Prerequisities
None
At Course Completion
By the end of this course, you will be able to:
understand the key concepts of digital product and service management
understand service relationships
understand the ITIL Four Dimensions of Product and Service Management
understand the ITIL Value System (ITIL VS)
understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
understand the ITIL Product and Service Lifecycle Model and the value chain activities
understand ITIL Management Practices
understand the benefits of value stream mapping and management
understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)
Course Outline
Module 1: Key concepts of digital product and service management
Product and service management
Service offerings
Value creation
Module 2: Service relationships
Value co-creation
Service relationships
Module 3: The ITIL Value System (ITIL VS)
Components of the ITIL Value System
Module 4: Governance
Governance
Module 5: ITIL Guiding Principles
Value co-creation
The ITIL Guiding Principles
Module 6: Value chain and ITIL management practices
Introduction to ITIL Product and Service Lifecycle
Purpose and Scope of ITIL Product and Service Lifecycle activities
Value chain
Management practices
Module 7: Value Streams: Mapping and Management
Key concepts of value stream mapping and management
Application of value streams
Purpose of value stream mapping and management
Module 8: Continual improvement
The ITIL Continual Improvement Model
Module 9: The Four Dimensions of Product and Service management
Introduction to the ITIL Four Dimensions of Product and Service Management
Internal factors and External factors
Introduction to AI
ITIL AI Governance
Module 10: ITIL and other frameworks integration
· ITIL and DevOps
ITIL and PRINCE2
All ITIL certification courses are conducted by certified trainers from Iverson.
Digital Methods acts as the official training partner and assists with program consultation, registration, coordination, scheduling, and administrative arrangements to ensure a seamless and professionally managed training experience.