Course Information
Course Name
SIAMP: Service Integration & Management (SIAM™) Professional
Exam code
SIAMP
Duration
3 Days
Overview
EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.
Audience Profile
SIAM™ Professional is ideal for professionals who want to improve and extend their Service Integration and Management knowledge. This makes it very interesting for Service Managers and Practitioners, Service Provider Portfolio Managers, Process Managers, Project Managers and many others.
Prerequisites
Accredited SIAM™ Professional training, including successful completion of the Practical Assignments.
At Course Completion
Following the completion of the course students will be able to:
Establish a governance framework based on SIAM practices.
Perform an organization assessment to better determine and establish a plan and promote improvements.
Determine the key elements to perform a SIAM implementation.
Design and build up a SIAM model for different environments and organizations.
Lead a SIAM implementation.
Select different approaches to implement SIAM.
Use organizational change management in order to boost the SIAM implementation.
Improve the organization’s SIAM ecosystem at every stage.
Manage and continuously improve multiple processes based on SIAM.
Course Outline
Module 1: Discovery & Strategy
Elements of a SIAM governance framework
Analysis of the current situation
Key elements of a SIAM strategy
Module 2: Plan & Build
Design a detailed SIAM mode
Plan a SIAM implementation
Module 3: Implement
Different scenarios supporting a SIAM implementation
Ongoing organizational change management (OCM)
Module 4: Run & Improve
Operate, assure and improve a SIAM ecosystem
Audit and Compliance
Module 5: SIAM practices across the stages
Application of SIAM practices – Discovery & Strategy
Application of SIAM practices – Plan & Build
Application of SIAM practices – Implement
Application of SIAM practices – Run & Improve
Module 6: Course Summary and Exam Overview
All EXIN certification courses are conducted by certified trainers from Iverson.
Digital Methods acts as the official training partner and assists with program consultation, registration, coordination, scheduling, and administrative arrangements to ensure a smooth and professionally managed training experience.