SIAMP: Service Integration & Management (SIAM™) Professional

Course Information

Course Name

SIAMP: Service Integration & Management (SIAM™) Professional

Exam code

SIAMP

Duration

3 Days

Overview

EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.

Audience Profile

SIAM™ Professional is ideal for professionals who want to improve and extend their Service Integration and Management knowledge. This makes it very interesting for Service Managers and Practitioners, Service Provider Portfolio Managers, Process Managers, Project Managers and many others.

Prerequisites

Accredited SIAM™ Professional training, including successful completion of the Practical Assignments.

At Course Completion

Following the completion of the course students will be able to:

• Establish a governance framework based on SIAM practices.

• Perform an organization assessment to better determine and establish a plan and promote improvements.

• Determine the key elements to perform a SIAM implementation.

• Design and build up a SIAM model for different environments and organizations.

• Lead a SIAM implementation.

• Select different approaches to implement SIAM.

• Use organizational change management in order to boost the SIAM implementation.

• Improve the organization’s SIAM ecosystem at every stage.

• Manage and continuously improve multiple processes based on SIAM.

Course Outline

Module 1: Discovery & Strategy

• Elements of a SIAM governance framework

• Analysis of the current situation

• Key elements of a SIAM strategy

Module 2: Plan & Build

• Design a detailed SIAM mode

• Plan a SIAM implementation

Module 3: Implement

• Different scenarios supporting a SIAM implementation

• Ongoing organizational change management (OCM)

Module 4: Run & Improve

• Operate, assure and improve a SIAM ecosystem

• Audit and Compliance

Module 5: SIAM practices across the stages

• Application of SIAM practices – Discovery & Strategy

• Application of SIAM practices – Plan & Build

• Application of SIAM practices – Implement

• Application of SIAM practices – Run & Improve

Module 6: Course Summary and Exam Overview

 All EXIN certification courses are conducted by certified trainers from Iverson.

Digital Methods acts as the official training partner and assists with program consultation, registration, coordination, scheduling, and administrative arrangements to ensure a smooth and professionally managed training experience.