SIAMF: Service Integration & Management (SIAM™) Foundation

Course Information

Course Name

SIAMF: Service Integration & Management (SIAM™) Foundation

Exam code

SIAMF

Duration

3 Days

Overview

SIAM™ is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. In 2023, ISO/IEC published part 14 of ISO/IEC 20000: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1. This is not exam literature. The EXIN SIAM™ Foundation certification tests a candidate’s knowledge and understanding of the terminology and the core principles. The certification covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM. It also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes this certification knows how SIAM delivers business value and is able to contribute to the implementation and use of SIAM in an organization.

Audience Profile

Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.

The following roles may be interested in this course:

• Chief Strategy Officer (CSO)

• Chief Information Officer (CIO)

• Chief Technical Officer (CTO)

• Service Manager

• Service Provider Portfolio Strategist/Lead

• Process Manager

• Project Manager

• Change Manager

• Service Level Manager

• Business Relationship Manager

• Program Manager

• Supplier Manager

• Service Architect

• Process Architect

• Business Change Practitioner

• Organisational Change Practitioner

Prerequisites

Knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification., is strongly recommended.

At Course Completion

Following the completion of the course students will be able to:

• Understand the main concepts and processes of SIAM used in organisations.

• Establish a SIAM ecosystem to better organise the organisation’s resources.

• Provide better support during a SIAM implementation by understanding key process considerations.

• Reduce risks associated with Integrated Services and the SIAM ecosystem.

• Connect different practices with SIAM to enhance and improve service provision.

• Integrate services using different structures based on SIAM practices and methodology.

• Recognise the key stages of SIAM implementation to better plan its roll-out.

• Determine SIAM roles and responsibilities within processes and the organisation.

• Select the most appropriate SIAM practices in line with the organisation’s environment and maturity.

Course Outline

Module 1: Introduction to SIAM

• SIAM Fundamentals

• SIAM layers and structures

Module 2: SIAM Implementation Roadmap

• SIAM implementation key stages

Module 3: SIAM Roles and Responsibilities

• SIAM roles and responsibilities

Module 4: SIAM Practices

• Practices of SIAM

Module 5: Processes to Support SIAM

• Processes in a SIAM ecosystem

• Objectives and SIAM considerations of the main processes

Module 6: SIAM Challenges and Risks

• Challenges, associated risks and potential mitigations

Module 7: SIAM and Other Practices

• Other practices

Module 8: Course Summary and Exam Overview

 All EXIN certification courses are conducted by certified trainers from Iverson.

Digital Methods acts as the official training partner and assists with program consultation, registration, coordination, scheduling, and administrative arrangements to ensure a smooth and professionally managed training experience.