CITO: Certified IT Operator

Course Information

Course Name

CITO: Certified IT Operator

Exam code

CITO

Duration

2 Days

Certification

Certified IT Operator

Overview

CITO® is the fi­rst level in the EPI IT Training Framework©. CITO® is a 2-day course designed to teach the competencies required of the modern IT professional working at the operations level in IT. Also known as the IT engineer’s course, CITO® candidates will become instantly productive having gained knowledge and understanding of the demands in today’s IT infrastructures. Their improved capabilities will deliver immediate results, increasing efficiency and significantly reducing the margin of error.

CITO® is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency levels 1 and 2 (Associate & Professional). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.

Exam: Certified IT Operator (CITO®)

The CITO® exam is a 60-minute closed book exam, with 40 multiple-choice questions. The candidate requires a minimum of 26 correct answers to pass the exam.

Attendees passing the exam will be awarded the internationally accredited and recognized ‘Certified IT Operator’ certificate (CITO®). The CITO® certificate is valid for 3 years, after which recertification is required.

Audience Profile

System administrators/engineers, service desk operators/agents, network administrators/engineers, software developers/engineers, account managers.

This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are changing careers and entering the IT professional world.

Prerequisites

This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are changing careers and entering the IT professional world.

At Course Completion

After completion of the course, the participant will be able to:

• Understand the role and importance of Information Technology in the organisation

• Describe the function of the IT organisation, roles and responsibilities

• Provide technical input for vendors RFP (Request for Proposal)

• Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities

• Execute basic projects using principles of project management

• Deploy applications and understand application life cycle management

• Identify the options for virtualisation and storage solutions

• Create, publish and maintain documentation

• Operate incident and event management and request fulfilment

• Identify risk and understand the principles of risk management

• Design, implement and operate security logging

• Understand the principles of information security

• Monitor and report on quality in IT

Course Outline

Module 1: IT Strategy

• The need for Information Technology

• IT strategy and key objectives of IT

• IT services and service catalogue

• IT infrastructure and Data Centre

Module 2: IT Organisation

• IT organisation

• Data centre operations

• IT operations

• Data centre roles

• IT operations roles

Module 3: Vendor

• Vendor selection

• Technical coverage and due diligence of RFP

• Place and receive orders

• Verifying deliveries

• Invoice verification

• Maintenance

• Support

• Monitoring and reporting

Module 4: Project Management

• Project management methods

• Business case

• Project constraints

• Scope

• Time

• Cost

• Monitor and control

• Change request

• Closing

Module 5: Application

• Application program and API’s

• Software Development Life Cycle (SDLC)

• DevOps

• Design

• Development

• Testing

• Deployment

Module 6: System Administration

• Server hardware / server administration

• Storage

• Virtualisation

• Database administration

• Network fundamentals

Module 7: Documentation

• Importance of document management

• Documentation guidelines

• Documentation lifecycle

• Types of documents

• Document categories

• Content Management System (CMS)

Module 8: Service Management

• Service desk

• Event management

• Request fulfilment

• Incident management

Module 9: Risk

• Assets

• Threats

• Vulnerabilities

• Existing controls

• Consequences

• Risk analysis

• Risk evaluation

• Risk treatment

Module 10: Information Security

• Standards and guidelines

• Confidentiality

• Integrity

• Availability

• Administrative controls

• Physical controls

• Technical (logical) controls

• Security logging

Module 11: Technology Trends

• Cloud computing

• Big Data

• Internet of Things (IoT)

• Social media

• Mobile applications

• Bring Your Own Device (BYOD)

Module 12: Quality

• Quality control

• Quality assurance

• Quality metrics

• Key Performance Indicators (KPIs)

All EPI certification courses are conducted by certified trainers from Iverson.

Digital Methods acts as the official training partner and assists with program consultation, registration, coordination, scheduling, and administrative arrangements to ensure a seamless and professionally managed training experience.