Course Information
Course Name
CDFOS-VILT: Certified Data Centre Facilities Operations Specialist (VILT)
Exam code
CDFOS
Duration
3 Days
Certification
Certified Data Centre Facilities Operations Specialist
Overview
Data centre facilities operations management have proven to be the key differentiator between a data centre that is performing well or badly. The old believe that a fully redundant data centre facility will save the day is no longer true as many research outcomes have revealed that the majority of downtime is caused by the human factor. Policies, processes, procedures and work instructions should be carefully developed, ideally following relevant standards, to ensure an effcient and effective data centre operations which are also compliant to the required regulations.
The CDFOS® (Certified Data Centre Facilities Operations Specialist) course is a three-day course which will enable participants to fully understand the requirements of running the day-to-day operations of a mission critical data centre. Participants will gain all the required competences for running the daily operations, understand which processes should be in place, and the critical elements of those processes and how to execute them. The course is fully aligned with the DCOS® (Data Centre Operations Standard).
Audience Profile
The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more.
Prerequisites
It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the DCFC®/CDCP® course before attending the CDFOS® course.
At Course Completion
After completion of the course the participant will be able to:
Implement and support requirements for Service Level Management
Practice safety aspects
Maintain the security of the physical data centre facility
Coordinate and supervise data centre facilities and equipment maintenance
Provide service management for data centre services
Operate the data centre making use of floor-, capacity and equipment life cycle management
Monitor and report on data centre availability, capacity and capability
Manage and implement basic data centre projects
Manage and support the document life cycle
Improve the overall efficiency of the data centre contributing to cost saving operations
Exam: Certified Data Centre Facilities Operations Specialist (CDFOS®)
Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 42 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.
Candidates who successfully pass the exam will receive the official ‘Certified Data Centre Facilities Operations Specialist’ certificate. The certification is valid for three years after which the student needs to re-certify.
Course Outline
Module 1: Service Level Management
Service Level Management
Needs analysis
Capability assessment
Service portfolio and catalogue
Service Level Agreements
Reporting ‐ Complaint procedure
Customer satisfaction
Service Improvement Process (SIP)
Module 2: Safety and Crisis Management
Most common type of accidents and why they often happen
The roles and responsibilities of appointed safety staff
The importance of the OH&S or WHS manual
Calibration of measurement and test equipment
Proper lock-out/tag-out procedures
Emergency response plan requirement for various potential emergencies
The importance of Permit To Work
Module 3: Physical Security
Standard Operating Procedures (SOP) for security
Security risk assessment
Security zones
Physical inspections / security patrols
Delivery of goods / holding area
Entry control of individuals
Badges and key management
Security monitoring
Security incident reporting
Module 4: Facilities Maintenance
The importance of maintenance
Maintenance definitions
Maintenance operations procedures (MOP)
Service reports
Spare management
Tools
Housekeeping
Module 5: Data Centre Operations
Shift handover
Walk around duties
Service management
Release management
Configuration management
Floor management
Equipment life cycle management
Module 6: Monitoring / Reporting / Control
Monitoring requirements
Facilities monitoring matrix
Sensor / alarm point testing and calibration
Notification matrix
Escalation requirements
Reporting
Module 7: Project Management
Project management
Project organization
Project manager
Initiation
Planning
Execution
Monitor and control
Closing
Evaluation / lessons learnt
Module 8: Environmental Sustainability
The importance of sustainability
Environmental standards
Power efficiency indicators
Energy saving best practises
Water management
Sustainable energy usage
Module 9: Governance and Compliance
The importance of document management
The six sub-processes of document management
Asset management
Requirements or asset recording
All EPI certification courses are conducted by certified trainers from Iverson.
Digital Methods acts as the official training partner and assists with program consultation, registration, coordination, scheduling, and administrative arrangements to ensure a seamless and professionally managed training experience.