CUSTOMER SERVICE & TELESALES

CUSTOMER SERVICE & TELESALES

Explore our range of Customer Service and Telesales training programs designed to improve customer satisfaction, service quality, and sales conversion for organizations in Malaysia.

Our programs are developed for government agencies, corporate organizations, SMEs, and professionals, focusing on customer-centric service delivery, persuasive communication, and practical telesales techniques. Delivered by experienced trainers with strong exposure to public sector and corporate environments, each program equips participants with the skills to handle customer interactions professionally, manage complaints effectively, and convert enquiries into successful outcomes.

Key focus areas include:

Customer Service Excellence & Service Quality

Effective Communication, Call Handling & Telephone Etiquette

Complaint Handling, Service Recovery & Customer Experience Management

Telesales Techniques, Lead Conversion & Sales Performance

Customer Relationship Management & Retention Strategies

Browse the programs below to find the right customer service and telesales training program for your organization’s needs.

👉 Not sure which customer service or telesales program suits your organization?
Talk to our training consultant for a customized solution.